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CITIZEN SURVEY RESULTS

The Nashua Police Department recently conducted a random citizen survey.  The survey was available to the citizens of Nashua and general public from June 19, 2023 to August 19, 2023.  The survey was advertised in the local media and published here on the Department’s Website.  The survey consisted of questions designed by the Professional Standards Bureau to meet CALEA Accreditation Standards and measure certain aspects of the department’s effectiveness.  There was also an additional section in the survey for citizens to make any comments. We received a total of 138 surveys.

 

The department would like to thank the citizens who took the time to complete the survey.  The results of the survey are as follows:

 

1.  On what street do you reside and please give the closest cross street    (optional).

 

    We received surveys from residents in a variety of geographic areas of      the city. 

 

2.  Please rate the quality of life in your neighborhood? (138 Answered)

 

                                                                  Excellent                         68        49%

                                                                  Good                                50        36%

                                                                  Fair                                   14        10%

                                                                  Poor                                   6          4%

 

3.  How safe do you feel in the city of Nashua? (135 Answered)

 

                                                                  Very Safe                        62        46%

                                                                  Reasonably Safe            61        45%

                                                                  Not Safe                          12          9%

 

4.  In any dealings you may have had with Nashua Police Officers, do you feel they were:

    (A - 137 Answered) / B -134 Answered)

 

    A.  Courteous?                                     Yes                                   125     91%

                                                                   No                                      12       9%

 

    B.  Helpful?                                           Yes                                   114     85%

                                                                   No                                      20     15%

 

 

5.  If you have called the Nashua Police Department, have the telephone operators been:

     (A - 137 Answered / B - 135 Answered)

 

     A.  Courteous?                                    Yes                                   128     93%

                                                                   No                                       9         7%

 

     B.   Helpful?                                         Yes                                   126     93%

                                                                   No                                        9       7%

 

6.  If you have called the Nashua Police Department how would you rate the response time of its officers?

     (135 Answered)

                                                                  Excellent                         76        56%

                                                                  Good                                34        25%

                                                                  Average                            16        12%

                                                                  Poor                                   9          7%

 

7.  How would you rate the competence of agency employees?

     (136 Answered)                               

                                                                  Excellent                         78        57%

                                                                  Good                               33        24%

                                                                  Average                           19        14%

                                                                  Poor                                   6          4%   

 

 

8.  How would you rate the overall performance of the Nashua Police Department?

     (136 Answered)

 

                                                                    Excellent                      75        55%

                                                                    Good                             34        25%

                                                                    Average                        16        12%

                                                                    Poor                               8          6%

 

7.  Of the following, please check two areas which you would like to see the police concentrate.  (138 Answered)

 

Drugs/Enforcement                                   68                    49%

Traffic Enforcement                                  49                    36%

Safety in Schools                                      47                    34%

Gang Related Activities                            36                    26%

Domestic Violence                                    29                    21%

Property Vandalism                                   23                    17%

Burglaries                                                  18                    13%

Parking Enforcement                                12                     9%

Alcohol Violations                                     11                      8%

Animal Control Issues                              10                      7%